Igniting Workplace Enthusiasm

How to Communicate with Diplomacy and Tact - 1-Day Seminar

Course Information

Have you ever been awed by someone who always seems to know what to say and how to say it in any situation? They know how to communicate with diplomacy, tact and confidence; and now you can acquire these same skills at this One-Day seminar.


You'll gain dexterity and grace in dealing with new or trying situations; recognize how you come across to others; speak honestly and confidently; become conscious of body language; master your emotions; give and receive criticism constructively; present yourself as powerful - not intimidating; and say what you need to say without offending or creating conflict. After completing this program you'll be able to say anything to anybody in ways that influence outcomes and create cooperation.


Seminar Objectives:

  • Discover whether your image is sending the wrong message
  • Develop flexibility in your communication style
  • Use a tried and true method to disagree agreeably
  • Communicate more effectively through active listening skills
  • Control your 'hot buttons' so that you respond instead of react
  • Avoid conflict, but stay calm and poised when it's unavoidable
  • Present yourself in a powerful way without intimidating others
  • Deal assertively and diplomatically with difficult people
  • Maintain your composure when criticized

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7535 E. Hampden Ave, Denver, CO 80231, US

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Dale Carnegie Training is a corporate leadership development company in Colorado. We specialize in management training, customer service training and more.
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